Frequently Asked Questions

We want your Maggie Marilyn purchase to make your heart sing, so if it's not quite right, we're here to help.

We are happy to provide a refund or exchange on any full price order that meets the following conditions:
- Items must be returned within 14 days of purchase.
- Items must be unworn with all tags still attached.
- Swimwear must be tried on with undergarments and returned with the hygiene seal attached.
- Items must be free from makeup and perfume, so please be mindful of this when trying them on.
- You will be refunded in your original form of payment.
- We will make exceptions for unforeseen shipping delays, please contact us if you think your parcel may take longer.

For full priced items purchased with a welcome code discount or under the 20% off sitewide promotion, our same 14 day returns policy above applies. However, discounts cannot be applied retrospectively to past orders.

20% OFF SITEWIDE PROMOTION
Fine Tailoring, March Collection and MM x ESSEN are excluded from this promotion

SALE ITEMS
- All sales are eligible for exchange or credit only, no refunds are provided for change of mind on sale items.
- Discounts cannot be applied retrospectively to past orders.

GIFT WITH PURCHASE ORDERS
When making a return on an order that included a gift with purchase over $250, please keep in mind if the gift is not returned with the order, we will deduct that gift value from your refund amount.

BUNDLE ORDERS
If you return one item from the bundle, you'll receive a refund equal to the price difference, keeping the full price for the item you choose to keep.

MADE TO ORDER
There are no returns or exchanges offered on pieces made to order. Please note Maggie Marilyn does not offer an alterations or custom service on made to order styles.

If goods arrive to you faulty or damaged, we are so sorry and will offer a full refund, exchange or credit note as well as refunding the cost of shipping.

Please fill in the returns form that arrived with your online order and send with the item/s you wish to return to either our New Zealand or Australian address below. We recommend using a trackable method to ensure safe delivery. Once your returned item/s have been processed, we will be in touch with an email to confirm your refund or exchange.

New Zealand

Maggie Marilyn
ATTN: Returns
4 Roxburgh Street,
Newmarket
Auckland 1023,
New Zealand

Australia

Maggie Marilyn
ATTN: Returns
13 Glenmore Road
Paddington
Sydney 2021
Australia

We are happy to offer an exchange, credit or refund an order within 7 days from purchase date with proof of purchase.

Items must be unworn with all tags still attached, including the hygiene seal on swimwear. Items must be free from makeup and perfume, so please be mindful of this when trying them on. You will be refunded in your original form of payment.

If you have any questions regarding your in-store returns, please call our Newmarket or Sydney Home or connect with us via Live Chat.

We ship to any country that accepts DHL Express. Check your country's requirements on DHL. Please note, DHL is unable to deliver to PO Boxes.

We aim to dispatch all orders within 1-2 working days. We will do our very best to get your order to you within the below time frames.

New Zealand: 1 - 3 business days or same day delivery if selected at checkout.

Australia: 2 - 5 business days

Rest of World: 2 - 5 business days

For orders to countries outside of New Zealand and Australia, duties and taxes will be payable upon your order arriving in your country. We are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Maggie Marilyn do not refund duties and taxes paid should you wish to return an item. Residents from countries outside of New Zealand and Australia can contact their local customs office to obtain a tax refund.

Yes, we want to make sure that you receive your new Maggie Marilyn safe and sound so we require a signature on delivery. If you are out, a collection card will be left. Make sure to pop to your post office within 10 days otherwise your order will be returned to us, and we wouldn’t want that!

Please note that any additional fees incurred due to delivery refusal or multiple failed attempts are your responsibility.

If you enter your phone number and email address at the checkout we can contact you in case of any changes with your delivery.

If you’ve accidentally entered the wrong address, please email online@maggiemarilyn.com with order number and preferred delivery address. Sadly we cannot change address on orders already dispatched.

You surely can! A tracking number will be emailed to you once your order has been collected. Please be aware that delivery time may be affected by customs clearance delays.

Maggie Marilyn are thrilled to offer the opportunity to work with corporates and other businesses on custom orders from our Somewhere Mens & Womens ranges. With no minimum units required and special custom pricing, we work with businesses across various sectors and sizes.

Our corporate offering extends to Somewhere Womens and Mens ranges, subject to availability.

Depending on the style or your request, the minimum order quantity may vary. We will do our best to accommodate your requests but please reach out to online@maggiemarilyn.com for further information.

Yes! We love working with businesses to provide personalisation and custom branding options on our Somewhere styles.

Yes - corporate orders are able to access Maggie Marilyn’s special custom pricing. For further information on pricing please contact online@maggiemarilyn.com

Maggie Marilyn are thrilled to extend our customer service experience to the businesses we work with on gifting packages - whether for festive season or wrapping a project with an important client. We take care of everything from gift-wrapping and personalised messages to dispatch and delivery.

Simply type or copy/paste the code into the discount box when you reach the checkout.

We accept payments from Klarna and Afterpay for New Zealand and Australian account holders.

We also accept Apple Pay, Visa, Mastercard, Amex and Paypal, as well as and Maggie Marilyn Gift Cards.

We take payment in the following currencies: NZD, AUD, USD, GBP, CAD, DKK, EUR, HKD, JPY, SGD and SEK.

All prices are in, and processed in New Zealand (NZD) and Australian dollars (AUD). We endeavour to have our pricing as accurate and current as we possibly can. The prices are detailed within the individual product listings and we reserve the right to amend our pricing at any time.

At Maggie Marilyn we ensure that our products are described as accurately as possible on our website.

However images on our website have been provided for illustrative purposes only and we do not guarantee that these images will reproduce in the exact colour nor that any given image will reflect the full design or options involving to that product.

Maggie Marilyn reserves the right to rectify any error or oversight.

We ensure to keep our website product listings current but give no guarantee to the availability of any product advertised on our website. All prices are in NZD, all orders placed within New Zealand will have GST (Goods & Services Tax) included in the advertised price.

International orders may be subject to Customs import duties and taxes based on the your country’s controls and regulations. These Custom duties and taxes are based on the value of the order and the tax free threshold of the destination country.

Payment of duties and taxes are the responsibility of the recipient of the order. These fees are collected at the time of delivery and the customer will be notified by the courier to make the payment prior to receiving goods.

When ordering from Maggie Marilyn we require your full name or business name, postal address for delivery, valid email address, telephone contact details and credit card details. To understand how we protect your information, visit our privacy policy.

We hold the right to accept or reject any order placed through our website. If you do not receive a reply within 5 business days your order is deemed cancelled.

Maggie Marilyn operates under the New Zealand Consumer Guarantees Act 1993.

We will do our utmost to ensure that you are happy with your purchase. This includes offering refunds on orders that meet our returns policy

By sharing your contact information via form submission you will be automatically added to our database mailing list. You may unsubscribe at any time. Please see our Privacy Policy for more details.

All Maggie Marilyn Gift Cards are bound by the terms below.

Gift Cards may not be returned, refunded, redeemed for cash or credited to an account.

Maggie Marilyn is not responsible if a Gift Card is lost, altered, stolen or used without permission.

Promotions and discounts cannot be applied to Gift Card purchases. Gift Cards, both physical and digital, can only be redeemed if purchased through maggiemarilyn.com or at our physical Maggie Marilyn retail locations.

In these terms and conditions, “we” “us” and “our” refers to Maggie Marilyn Ltd. Any access and use of information on this website including purchasing of our product/s is subject to the following term and conditions.

We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. Maggie Marilyn therefore recommends you read our terms and conditions each time you visit our website.