Frequently Asked Questions

  • Please fill in the returns form that arrived with your online order (or download our returns form here) and send with the item/s you wish to return to the address below. We recommend using a trackable method to ensure safe delivery. Once your returned item/s have been processed, we will be in touch with an email to confirm your refund or exchange.

    Maggie Marilyn
    ATTN: Returns 4 Roxburgh Street,
    Newmarket
    Auckland 1023,
    New Zealand

  • We are so glad you asked! … Read our blog post on the true cost of returns here.

  • If goods arrive faulty or damaged, we are so sorry and will offer a full refund, exchange or credit note as well as refunding the cost of shipping.

    If you would like to exchange a size, or swap your garment for a different style, please send your order back to Maggie Marilyn with a completed returns form.

    We recommend arranging a tracked courier for a safe and speedy return.

    Sadly we cannot take responsibility if your return gets lost on its way to us, or for any import duties and taxes incurred.

    We are happy to refund any order if your return meets the below conditions:

    - Items must be returned within 30 days of purchase. - We will make exceptions for unforeseen shipping delays, please contact us if you think your parcel may take longer. - Items must be unworn with all tags still attached. - Items must be free from makeup and perfume, so please be mindful of this when trying them on. - You will be refunded in your original form of payment.

  • We are happy to offer an exchange, credit or refund an order within 7 days from purchase date with proof of purchase.

    - Items must be unworn with all tags still attached. - Items must be free from makeup and perfume, so please be mindful of this when trying them on. - You will be refunded in your original form of payment.

    If you have any questions regarding your in-store returns, please call our Britomart or Newmarket Homes or connect with us via Live Chat.

  • We want your new MM to make your heart sing, so if it’s not quite right, we are here to help!

    All online and phone orders are eligible for a refund within 30 days of purchase. Please fill out a returns form and send it back to us in accordance with the returns policy as outlined below.

    All in-store purchases are eligible for exchange, credit or refund within 7 days of purchase. Please return your item to the Maggie Marilyn Home it was purchased from, in accordance with the returns policy as outlined below.