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Frequently Asked Questions

  • We want your Maggie Marilyn purchase to make your heart sing, so if it's not quite right, we're here to help.

    We are happy to provide a refund or exchange on any order that meets the following conditions:
    - Items must be returned within 14 days of purchase.
    - Items must be unworn with all tags still attached.
    - Swimwear must be tried on with undergarments and returned with the hygiene seal attached.
    - Items must be free from makeup and perfume, so please be mindful of this when trying them on.
    - You will be refunded in your original form of payment.
    - We will make exceptions for unforeseen shipping delays, please contact us if you think your parcel may take longer.

    For full priced items purchased with a welcome code discount or during promotional 20% off sitewide, our same 14 day returns policy above applies. However, discounts cannot be applied retrospectively to past orders.

    BUNDLE ORDERS
    If you return one item from the bundle, you'll receive a refund equal to the price difference, keeping the full price for the item you choose to keep.

    MADE TO ORDER
    There are no returns or exchanges offered on pieces made to order. Please note Maggie Marilyn does not offer an alterations or custom service on made to order styles.

    SALE ITEMS
    - There are no returns or exchanges offered on SALE items.
    - Discounts cannot be applied retrospectively to past orders.

    If goods arrive to you faulty or damaged, we are so sorry and will offer a full refund, exchange or credit note as well as refunding the cost of shipping.

  • Please fill in the returns form that arrived with your online order (or download our returns form here) and send with the item/s you wish to return to either our New Zealand or Australian address below. We recommend using a trackable method to ensure safe delivery. Once your returned item/s have been processed, we will be in touch with an email to confirm your refund or exchange.

    New Zealand

    Maggie Marilyn
    ATTN: Returns
    4 Roxburgh Street,
    Newmarket
    Auckland 1023,
    New Zealand

    Australia

    Maggie Marilyn
    ATTN: Returns
    13 Glenmore Road
    Paddington
    Sydney 2021
    Australia

  • We are happy to offer an exchange, credit or refund an order within 7 days from purchase date with proof of purchase.

    - Items must be unworn with all tags still attached, including the hygiene seal on swimwear. Items must be free from makeup and perfume, so please be mindful of this when trying them on. You will be refunded in your original form of payment.

    If you have any questions regarding your in-store returns, please call our Newmarket or Sydney Home or connect with us via Live Chat.